INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED
You may contact us:
Customer Care No. 011 39340000
Fax no.011-23345400
Chennai Customer Care No. 044-25300000
For Railway tickets booked through IRCTC
General Information
I-tickets/e-tickets: care@irctc.co.in
For Cancellation E-tickets: etickets@irctc.co.in
For Mumbai Suburban Season tickets: seasontickets@irctc.co.in
For Shubh Yatra user who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to feedback.gesbi@ge.com For other queries on your Shubh Yatra account kindly email at shubhyatra@irctc.co.in
Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259
FOR MORE DETAILS VISIT..........Fax no.011-23345400
Chennai Customer Care No. 044-25300000
For Railway tickets booked through IRCTC
General Information
I-tickets/e-tickets: care@irctc.co.in
For Cancellation E-tickets: etickets@irctc.co.in
For Mumbai Suburban Season tickets: seasontickets@irctc.co.in
For Shubh Yatra user who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to feedback.gesbi@ge.com For other queries on your Shubh Yatra account kindly email at shubhyatra@irctc.co.in
Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259
An Appeal to passengers:
| Electronic Reservation Slip (ERS) - The printout in standard specified Performa containing reservation particulars, and instructions for use which can be used by the passenger along with the relevant authorized Identification, as travel authority for performing the journey. | |
| Virtual Reservation Message (VRM) - A screen-shot of the e-ticket displayed through laptops/palmtops/ Mobile phone is referred as Virtual Reservation Message (VRM). | |
| ERS/VRM/SMS sent by IRCTC along with any one of the nine prescribed ID proofs in original and the indication of the passenger(s)' name(s) in the Reservation Chart will authorize the passenger to travel | |
| VRM/ SMS sent by IRCTC combined with valid photo-id in original will be treated as an instrument on par with the ERS. | |
| ERS/VRM/SMS sent by IRCTC along with one of the nine prescribed proofs of identity in original will also authorize the passenger to enter the platform on the day of journey and he/she will not be required to purchase platform ticket. ERS/VRM/SMS sent by IRCTC along with original id proof will be required to be produced on demand of Ticket Checking Staff on the platform. | |
| Reference : | |
| 1) Railway Board Letter No.2008/TG-I/10/P/SMS dated 20.07.2011 | |
| 2) Railway Board Letter No.2008/TG-I/10/P/SMS dated 01.02.2012 |
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