Human Relations Skills

Human Relations Skills

                      Human relations and interpersonal communication skills are essential to working effectively in an organization. Personality conflicts or communication interference causes friction between people, which can drastically reduce productivity. This course seeks to help participants understand the nuances of relating to people in a professional manner.

                                              

Learning Objectives

♦ Gain an understanding of the interpersonal skills necessary to succeed in their positions as
supervisors and coaches.
♦ Learn how to maximize their effectiveness as a supervisor through the development of their
communication skills
♦ Learn how to get the most out of those that work for and with them.
♦ Understand the importance of and practice such skills as coaching, listening, dealing with conflict,
giving constructive criticism, problem solving and the art of persuasion.

Skills of Motivation

                      The Motivation level of the trainees has an influence on the success of the programme. If we meet a highly motivated group of trainees, they will participate fully in the programme. But more often than not, one are likely to meet a group that lacks motivation. It then becomes the responsibility of the trainer to motivate the group. Motivation level in a group depends on a number of factors.

1. Clarity of the objectives of the training.
2. The attitude of the trainer.
3. The personal background of the Trainees.
4. The physical setting, weather etc.
5. Effectiveness of communication.
6. The degree to which the topic of training relates to the needs of the Trainees perhaps a trainer does not have control over some of the factors listed above. For example, a trainer can do nothing about the personal life/problems of a trainee or the weather. A trainer can also do very little when two or more factors start working in combination. For example, the physical setting (a classroom with bad acoustics) can sometimes affect the effectiveness of the communication.
7. But there are a few things a trainer can do to ensure a certain degree of positive motivation on the course.
8. Inform the trainees about the programme well in advance so that they have time enough to reorganize their responsibilities, both professional and personal.
9. Be considerate and see how best you can help them to settle in.
10. Have a positive attitude and encouraging. There is nothing more de motivating than a cynical attitude on the part of the trainer.
11. Avoid personality clashes.
12. Make the physical setting as comfortable as possible
13. Plan well, so that the objectives are clear to both you and the trainees
14. Trainer to relate the course to the needs of the trainees as far as possible.
15. Don’t distance yourself from the trainees adopt a collaborative approach and participate actively in the class.
16. Make the physical setting as comfortable as possible
17. Plan well, so that the objectives are clear to both you and the trainees
18. Trainer to relate the course to the needs of the trainees as far as possible.
19. Don’t distance yourself from the trainees adopt a collaborative approach and participate actively in the class.